Nightlight Crisis Café/Helpline Support Coordinator

Over the years, it has been a pleasure to support so many people and help them to a better place in their lives. I have been really lucky to be surrounded by wonderful colleagues, who through any challenge are always there with reassuring words, a chance to debrief and the offer of a cup of tea.

Join our team

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

About the role

Alongside other Café/Helpline Coordinators, you will be a key member of the Nightlight team, providing effective leadership delivering the Nightlight Crisis Café and Helpline services. You will ensure the delivery and development of quality crisis support services and instilling Hertfordshire Mind’s values throughout the provision. You will provide management support to Café/Helpline Support Workers and volunteers, and support the Team Leads in ensuring practice within the service is safe, effective and person-centred. 

Please see the Job Description for more information. 

How to apply

To apply, please submit your CV and a supporting statement explaining why you’re right for the role. Be sure to include your contact details, home address, and whether you have a driving licence and access to a vehicle.

Submit your application to Jamira Ahmed (Crisis Operational Lead) at [email protected]

Please note, applications without a supporting/cover letter may not be considered.

Interviews to be held w/c 16th November in our Watford Wellbeing Centre.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

For details on how we handle your data, see our privacy policy 

  • Reference number 390
  • Responsible to Nightlight Crisis Café/Helpline Team Lead
  • Working base Watford Crisis Café, with expectation to travel to other sites where necessary, with mileage paid when not working at base
  • Working hours 30 hours – 4 evenings per week, 17:30 – 01:30, working across a 7-day flexible rota including some weekends
  • Rate of pay £23,080, increased to £23,520 following successful probation
  • Closing date Friday 13th November 2026
  • Interview date Interviews to be held w/c 16th November in our Watford Wellbeing Centre.
Job Description

Benefits

  • Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
  • Birthday leave day.
  • Cash plan health cover (after 6 months employment).
  • Eligibility for blue light card.
  • Employee Assistance Programme.
  • Ongoing training relevant to your role.