About our service

We provide support to Lister and Watford General Hospital A and E staff to improve crisis care pathways for adults who are experiencing a mental health crisis.

Our A and E Link Workers help adults access alternative mental health crisis support, including our Nightlight Crisis Service. We focus on providing a calmer, quieter environment away from the hospital when it’s needed.

The A and E Link Workers are here to support anyone aged 18+ who is experiencing a mental health crisis.

How Can We Help?

We offer a range of support to meet your needs, including:

  • Time and space to talk
  • Emotional and practical support
  • Information and advice
  • One-to-one listening and support
  • Help to create an action plan, if needed
  • Access to our Nightlight Crisis Services
  • Signposting to other services for help with benefits, housing, employment, and more
  • Referrals to Hertfordshire Mind and other voluntary sector services
  • Liaison with the Crisis Resolution and Home Treatment Team when appropriate

Areas We Cover

Our workers are based at both Lister and Watford General Hospital A and E Departments.

We support any Hertfordshire resident aged 18+.

Onward Support

Our Nightlight Crisis Cafés and Crisis House provide a safe haven for those in crisis. Whether you need some ‘time out’ or someone to talk to, we’re here to listen without judgement.

The A and E Link Workers are part of the Nightlight Service. They help adults transition from the hospital to a calmer, quieter environment.

At the Nightlight Cafés, we offer:

  • Emotional support
  • Advice and information
  • Help with crisis resolution and coping strategies
  • Practical help, problem-solving, and resilience-building
  • Signposting and onward referrals
  • Intensive non-residential crisis support

How to refer

All referrals to the A and E Link Workers need to come via A and E staff, MHLT and other hospital staff.

The most effective way for clients to directly access our crisis services is through the Nightlight Crisis Service

Please contact us on 01923 256391 or [email protected] to find out more about the service.